Terms an Conditions

1. These Terms & Conditions govern the provision of all services provided by Australiaworkingholidayvisas.co.uk in the processing of visa applications and other ancillary services for their clients. All orders made by Australiaworkingholidayvisas.co.uk clients are subject to the terms and conditions set out herein.

2. Australiaworkingholidayvisas.co.uk acts as an agent on behalf of their clients in the submission of applications for Australian working holiday visas and ancillary services to the appropriate institutions and/or immigration authorities. Australiaworkingholidayvisas.co.uk will asses, prepare and lodge your application only if it believes the application will be successful. Once granted or the application has been refused our service agreement ceases

3. In the unlikely event Australiaworkingholidayvisas.co.uk lodges an application that is unsuccessful then we will not charge a service fee for our services provided that the initial information supplied by the client was accurate and true. If it is found that the information provided was incorrect and then visa refused then no refund will be made. Once lodged DIMA visa fees are non- refundable under any circumstances.

4. Australiaworkingholidayvisas.co.uk aims to process the visa application in the timelines highlighted on its website. Australiaworkingholidayvisas.co.uk do not guarantee time guidelines. Australiaworkingholidayvisas.co.uk will not be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements if that change has a direct effect on the timeline for delivery. However, Australiaworkingholidayvisas.co.uk will use its best endeavors to minimise any delay or inconvenience caused in this respect.

5. All processing times indicated by Australiaworkingholidayvisas.co.uk or Australiaworkingholidayvisas.co.uk materials are dependent upon the opening days/times of embassies, consulates and the offices of Australiaworkingholidayvisas.co.uk. Visa processing times shown on promotional materials are standard/average processing times.

6. Australiaworkingholidayvisas.co.uk will not be held responsible for costs incurred due to a delay in the visa process due to circumstances outside of our control.

7. Australiaworkingholidayvisas.co.uk bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for a visa to be finalised by the immigration authorities. These costs may include but are not limited to cost of flights, rent of accommodation, loss of earnings or any other costs. Australiaworkingholidayvisas.co.uk strongly recommend that you do not make any travel bookings, sell any property, or give notice of intent to leave any job until you have confirmation of your visa grant.

8. Australiaworkingholidayvisas.co.uk will always lodge a visa application in the applicants' best interest. We are a private company and we do not have authority to grant a visa of any kind. We cannot guarantee a positive result on a visa application or any assessment or review in arriving at the final result, which is part of the visa process. The final decision on all applications rests with the relevant organization responsible for issuing that result.

9. Australiaworkingholidayvisas.co.uk cannot influence: any decision made by an immigration authority; any requests for additional information before finalising a visa; any delay by an immigration authority in the issuing of a visa; or a decision to refuse to grant a visa. <

10. Australiaworkingholidayvisas.co.uk will use and rely on information provided by the client in the provision of services to its clients. Australiaworkingholidayvisas.co.uk will not independently verify or assume responsibility for the accuracy or completeness of such information.

11. It is the client's responsibility to provide Australiaworkingholidayvisas.co.uk with all required information and documentation concerning the application. This may include but is not limited to documentation from third parties such as partners, family, employers, sponsors, assessment bodies, educational bodies, etc. If the required documentation does not meet with the requirements of Australiaworkingholidayvisas.co.uk, Australiaworkingholidayvisas.co.uk retain the right not to lodge that visa application until it has received all of the required information in order to do so.

12. Australiaworkingholidayvisas.co.uk cannot lodge a visa application until it has complete documentation and any subsequent documentation requested by Australiaworkingholidayvisas.co.uk from the main applicant.

13. Australiaworkingholidayvisas.co.uk cannot be held responsible for any expense and/or delay arising from incomplete application forms, inaccurate/false information provided or inaccurate/false supporting documentation.

14. Australiaworkingholidayvisas.co.uk are not responsible for applications that have become ineligible as a result of changes in Immigration policy. Australiaworkingholidayvisas.co.uk will not be held responsible for any changes in immigration policy which affect the eligibility of a visa application at any stage while a visa application is being processed by the Immigration Authorities. Any application that is not lodged to the Immigration Authorities may also be affected by changes in Immigration policy.

15. Australiaworkingholidayvisas.co.uk advise applicants not to complete any health examinations (such as Chest X-ray, Medicals, Blood tests, etc) until advised to do so by Australiaworkingholidayvisas.co.uk. Australiaworkingholidayvisas.co.uk do not cover the medical costs involved in this process.

16. The results for assessments and visa applications are valid for a limited period of time. The client is responsible for ensuring that the result for an assessment or visa application is provided to Australiaworkingholidayvisas.co.uk, not less than 30 days prior to the date of expiry of that result.

17. Australian Working Holiday Visa applications may be finalized within 48 hours of lodgment. In some instances, applications may be referred to an Australian Immigration Office for further processing. Referred applications may take up to 6 weeks to finalize once all outstanding information is received.

18. Should you choose to purchase any of the services offered by Australiaworkingholidayvisas.co.uk, either electronically or via the telephone; and wish to settle payment for that service by either cash, bank draft, postal order, cheque, credit card, debit card or bank transfer; you acknowledge that you agree to the Australiaworkingholidayvisas.co.uk terms of service. You acknowledge that you are responsible for any additional fees that may be required to facilitate the visa application or ancillary service including but not limited to fees in connection with medical reports, Chest X-rays, court documents, couriers, translation services, certification of documents, police checks or passport renewals.

19. Australiaworkingholidayvisas.co.uk will not provide any service (including the lodgment of a visa application) until payment has been made to Australiaworkingholidayvisas.co.uk in full for that service. Australiaworkingholidayvisas.co.uk is not responsible for any repercussions of not providing the service in question.

20. Our prices may need to be changed without prior notice as our prices are governed by exchange rates and changes in immigration costs.

21. As soon as payment is received, the client is deemed to have engaged the service of Australiaworkingholidayvisas.co.uk. Our service is our professional advise and expertise. Once the service has been provided to the client it cannot be returned, whether or not the client has changed his mind or no longer wishes to utilise it. If a client submits a refund request within 30 minutes of payment, they may be entitled to a partial refund, if the service has not been provided to them and/or work has not commenced on their file.

22. No refund is forthcoming of any fees paid to Australiaworkingholidayvisas.co.uk where the visa application has been lodged to the Immigration Authorities regardless of the reason for withdrawal.

23. If a client pays Australiaworkingholidayvisas.co.uk to assess documentation for a visa application or to assess documents relating to any part of that application, this assessment will involve a review of documentation required by Australiaworkingholidayvisas.co.uk to prepare an application for lodging to the relevant organization. Document assessments are non-refundable should the client decide for whatever reason not to proceed with the application once Australiaworkingholidayvisas.co.uk has begun to assess the clients documentation.

24. If an application has become ineligible due to Immigration policy changes that have been introduced between when the application was accepted by Australiaworkingholidayvisas.co.uk but before the application is lodged to the Immigration Authorities, no refund is forthcoming for the assessment of the client's documentation where Australiaworkingholidayvisas.co.uk has provided this service.

25. If, after registering for the visa application with Australiaworkingholidayvisas.co.uk you wish to withdraw the visa application and that application has not been submitted to the Immigration Authorities, assessment and/or administration fees apply.

26. Please note that immigration fees may be partially refunded in cases where the visa application has not yet been submitted to the Immigration Authorities. This is at the discretion of Australiaworkingholidayvisas.co.uk.

27. Fees paid to Australiaworkingholidayvisas.co.uk are non-refundable should you withdraw a visa application that you have kept on hold for a period longer than 6 months, even if that application might have never been submitted to the Immigration Authorities.

28. Additional cancellation fees apply in cases where you wish to cancel a visa that has been approved.

29. You must travel with the same passport you hold at time of completing this application. If you obtain a new passport after your visa has been issued, you need to contact Australiaworkingholidayvisas.co.uk help desk to have your visa re-allocated to your new passport. In this case, re-allocation fees apply.

30. In the event of loss or damage to any passport or documents received, Australiaworkingholidayvisas.co.uk liability will be limited to the actual value of the passport and documents up to a maximum of €50 / £50 per applicant. Australiaworkingholidayvisas.co.uk accepts no liability for consequential loss.

31. Australiaworkingholidayvisas.co.uk reserves the right to return any passport without the requested visa if the passport or the documents provided do not comply with the requirements or if there is insufficient time to process the visa.

32. If Australiaworkingholidayvisas.co.uk acts as an agent or introduces/refers the customer to ancillary or related products of other businesses, then the customer is bound by the specific Terms and Conditions of that business which may be different to the Terms and Conditions of Australiaworkingholidayvisas.co.uk.

33. Australiaworkingholidayvisas.co.uk do not carry any duty of care to the client. That is Australiaworkingholidayvisas.co.uk cannot be held liable for accident, injury or loss as a result of a service or product provided by Australiaworkingholidayvisas.co.uk to that client.

34. Australiaworkingholidayvisas.co.uk reserves the right not to provide any service without the client agreeing to our terms and conditions as set out here.

35. Australiaworkingholidayvisas.co.uk is entitled to include additional Terms & Conditions should the need arise. The submission of an application to Australiaworkingholidayvisas.co.uk by web, post, fax, email, constitutes agreement to these Terms & Conditions, including amendments there to, by the customer.